IT Support Specialist 

Information Technology is a part of Digital Technologies which is a fast-growing department responsible for driving the digital transformation for the site. You will be surrounded by highly dedicated and skilled colleagues who all works on the mission of ensuring stable, efficient, and compliant IT solutions. Simplicity and agility are important in everything we do. 

As an IT Support Specialist, you will be part of Global IT Support team within the FDB IT Department. You will work together with other highly dedicated and skilled colleagues focused on the mission of ensuring a stable, efficient, and compliant IT services.​ 

Simplicity and agility are important in everything we do.​ 

Deliver worldclass IT support by providing correct IT solution in a timely and user aligned manor.​ 

This position is responsible for the day-to-day IT Support of the FDB end users’ digital workplace. Proactively facilitating the end user’s experience throughout their life cycle and mitigating disruption of the business.​ 

Responsible for delivering a resilient IT Support service through continual improvement of service and processes. 

We are a dynamic global company and our focus is to combine technical leadership in cell culture, microbial fermentation and gene therapies with world class cGMP manufacturing facilities to advance tomorrow’s medicines.

With sites in Billingham & Wilton UK, Hillerod Denmark, North Carolina and Texas USA, the size and breadth of our business will open up huge opportunities for you, whether you want to move to a different role in the UK, relocate, or progress and take on more responsibility.

Our teams are proud to partner with innovative companies reimagining what’s possible in biopharmaceuticals. Every day at FDB is a day for improvement, each challenge is an opportunity for growth, and every moment is a chance to evolve together.

• Provide the day-to-day IT Support.​  

• Response to all end user inquiries toward the IT engagement model via IT phone, direct contact and IT service management tool.​ 

• Operate the Incident Management and Service Requests fulfillment processes in our IT service management tool.​ 

• Facilitate Critical Incident for minimum disruption of the business.​ 

• Manage On/Off boarding of end users’ devices, resources, and accesses incl. introduction to IT.​ 

• Procure and ensure local IT equipment availability and local IT storage management.​ 

• Interface with Global cross functional teams to coordinate, standardize and optimize support effort.​ 

• Collaborate with cross functional teams to support​ and improve IT services.​ 

• Participate/contribute to problem and IT Knowledge management.​ 

• Participate in IT project on a business need basis. 

• Participate in On Call rotary. 

• Strong understanding of end user peripherals and general IT Service Management (ITSM) frameworks and methodologies. 

• Excellent problem-solving abilities and analytical thinking. 

• Proficiency in stakeholder management and effective communication. 

• Ability to work autonomously and manage multiple initiatives. 

• Effective written and oral communication skills. 

• Excellent customer service skills. 

• The minimum educational requirement for this role is a bachelor’s degree in computer science Information Technology, or related field. 

• The role requires a minimum of 5 years of experience within IT. Ideally with IT Support experience and end users’ interaction. 

• Fully proficient in both written and spoken English. 

At FDB, your passion – your Genki – is your power and we empower you to define what Genki means to you.

When you join us, we will train, develop and support you to become the best you can possibly be. We offer a structured new starter induction programme as well as on-going development training. In addition to this, we offer:

• Competitive salary plus company bonus scheme
• 35 days of holiday, plus bank holidays.
• Salary Sacrifice scheme offering, healthcare, bikes, dental etc.
• Generous pension scheme
• Free parking and electric charging points 

Closing date 20/06/25